Frequently Asked Questions (FAQ)
At BBG Granite, we understand that choosing the right countertops is an important investment. Whether you’re considering granite, quartz, or marble, we want to make sure you have all the information you need to make the best decision for your home or business.
This FAQ page provides answers to our most common questions about materials, maintenance, installation, and more. If you don’t find what you’re looking for, feel free to contact us directly, and our team will be happy to assist you!
GENERAL QUESTIONS
What types of countertops does BBG Granite offer?
BBG Granite specializes in Granite, Quartz, and Marble countertops, each with unique properties that cater to different needs and aesthetics.
How long does it take to fabricate and install countertops?
Fabrication generally takes 10-15 business days after final approval. Installation typically occurs in one day but may require additional finishing work.
Does BBG Granite provide plumbing or electrical work?
No, BBG Granite does not provide plumbing, electrical, or gas work. While BBG Granite can disconnect plumbing during removal, reconnections should be handled by a professional.
Do I need to be present during template and installation?
Yes, it is highly recommended that you or a designated representative is present for both the template and installation process to approve details like seams, cutouts, and layouts.
Is the Lifetime Stain Protection Warranty included in my purchase?
No, the warranty is not included with your countertop purchase. It is an optional add-on available through MORE® Infinity® Lifetime Countertop Stain Protection Warranty. Click here to learn more.
Granite Countertops
What are the characteristics of granite?
- Durability: Highly resistant to heat and scratches.
- Natural Variation: No two granite slabs are alike, meaning pattern and color will vary.
- Porosity: Requires sealing to prevent stains and etching.
Does granite need to be sealed?
Yes. While BBG Granite applies a courtesy first seal, it is recommended to re-seal granite periodically to maintain its stain resistance.
Will seams be visible on my granite countertops?
Yes, seams are a natural part of the installation and can be felt when you run your hand over them. Seam placement is determined by BBG Granite unless specified in writing prior to production.
What happens if my granite develops a fissure or chip?
Granite naturally contains fissures, which are not considered defects. If a chip or crack occurs, BBG Granite can repair the stone if it is within industry standards, but replacements are not covered.
Quartz Countertops
What makes quartz different from natural stone?
Quartz is an engineered stone, composed of approximately 91-95% natural quartz and polymer resins, making it non-porous, stain-resistant, and low-maintenance.
Does quartz require sealing?
No. Unlike natural stones, quartz does not require sealing since it is non-porous and resistant to stains.
Can quartz be damaged by heat?
Yes. Quartz is heat-resistant but not heatproof. Placing hot cookware directly on quartz can cause discoloration or damage, so always use trivets or heat pads.
Are there color variations in quartz slabs?
Since quartz is an engineered product, there is more consistency in color and pattern than natural stones. However, minor variations can still occur between slabs.
Marble Countertops
What should I know before choosing marble?
- Marble is more porous than granite, making it prone to staining and etching from acidic substances.
- Surface scratches and fissures are common in marble.
- Not recommended for kitchen use due to its susceptibility to damage.
- Requires frequent sealing and maintenance to retain its finish.
What are common issues with marble?
Marble can scratch, etch, and lose its shine over time. It is not covered by warranty for normal wear and tear. Additionally:
- Seams will always be visible.
- White powdery residue (efflorescence) may appear on the surface.
- Holes and cracks are common in travertine marble, which is sold “as is” by BBG Granite.
Can marble be used for kitchen countertops?
While marble is popular for bathrooms, fireplaces, and vanities, it is not recommended for kitchens due to its softness, staining, and etching tendencies.
Order & Installation Questions
Can I select my exact slab?
Yes. Customers can personally select their slab before fabrication. Once the slab is chosen, no refunds or discounts will be provided for cosmetic complaints after installation.
What if my stone finish needs to be changed?
BBG Granite offers polished, honed, and leather finishes, but changing the finish may alter the stone’s appearance. BBG Granite is not responsible for unexpected results from refinishing.
What do I need to do before installation?
- Ensure cabinets are level within a 1/8” tolerance.
- Remove all items from countertops and sinks.
- Ensure the workspace is clear and accessible for BBG Granite installers.
- Confirm that all sinks, faucets, and appliances are on-site for fitting.
What if there’s a problem with my countertops after installation?
BBG Granite offers a one-year limited warranty on fabrication and installation defects. However, issues due to customer misuse, staining, etching, or structural settling are not covered.